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Komet Sales has a new Help Center!

Originally published Wednesday, Sep 07, 2022

We’ve been working on the new Komet Sales Knowledge Base for a while now. We are happy to announce that it is available and now called Help Center. There are two main reasons for this change:

  1. We have upgraded the technology we use to deliver the Knowledge Base.
  2. We have optimized the interface and much of the documentation to provide our customers with easier-to-find help whenever they need it.

This change also means the site “learn.kometsales.com” will no longer be our go-to when searching for articles about the system. The new site is kometsales.atlassian.net. If you have saved any links to Knowledge Base articles, you will need to update them.We are very excited to share this project with you! and give you a few tips on how to use it:Searching in the new siteWhen you go to the new site, you'll notice the landing page is different. Now the knowledge is divided into three spaces:

  1. Knowledge Base (English)
  2. API Documentation
  3. Base de Conocimiento (Spanish)

When you search for an article, there are five main ways to navigate the site:

  1. Landing page search bar. The search bar on the landing page will look for results in all three spaces.

  2. Individual space search bar. When you click on a specific page, you will go to that space's landing page, and the search bar will look for results only in that space.

  3. Container search bar. In the search bar at the top of the site, you can search for content in every space or filter by space using the filters on the right side of the dropdown menu with search results.

  4. Space index. When you select a space, the landing page has a glossary divided by subject and a list of child pages in that space.

  5. Sidebar index. You can see all the parent pages and display child pages from the sidebar menu on the left.

API Documentation

If your company uses Komet APIs, one of the most significant changes you will notice is in the API Documentation; I'll list here some of the main ones:

  • Titles. The titles of each method are no longer the endpoints. They have a new format that tells you what they do, making it easier for people who are not already experts with our API to find what they need as fast as possible. For example, instead of prebook.create, now the title is Create a Prebook.

  • Sections. The API Documentation is now divided into sections according to what each group of methods does. For example, if you want to see what you can do with Purchase Orders, you'll find everything in the Purchase Orders section.

  • Parent page index. As you might know, every method we have needs an Authentication Token, and we have three of them; Company, Customer, and Vendor. When you go to a section (like the one mentioned in the previous point), you'll see a list of methods with a short description of what they do and which Authentication Token they work with, giving you all the information you need at a glance.

Customer Support

You'll notice an icon on the Help Center landing page that says Customer Support. This icon takes the user to the Customer Support page. From there, users can contact support if they have problems finding what they need in the Help Center.

If you have any questions about this new site or need help getting to know the new site, don’t hesitate to contact our team, and we will gladly support you.

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